Fulfillment Policy

Welcome to MediaGen. This Fulfillment Policy applies to all digital goods and services purchased through MediaGen.com, including credit packs and Pro subscriptions processed by our payment partner Creem.

MediaGen sells digital credits and subscription access only. We do not ship physical goods. By completing a purchase, you acknowledge and agree to the terms in this policy, our Terms of Service, and our Privacy Policy.

Credit packs are delivered to your account automatically after successful payment confirmation.

Delivery is typically instant but may take up to a few minutes if payment webhooks are delayed. Sign out and back in, or check your Profile page, if credits do not appear promptly.

Pro subscription access is activated on your account once Creem confirms an active subscription.

AI-generated content is delivered in-product when a generation completes successfully.

Unless required by applicable law, purchases are generally non-refundable once credits are delivered to your account or used for a generation.

You may request a review if you were charged in error, charged twice, or did not receive credits or subscription access after successful payment. Email support@mediagen.com with your account email, order date, and a brief description.

We aim to respond to refund requests within 48 hours. If verification is required, we will complete review within five business days.

Approved refunds are returned to the original payment method within 7–10 business days. Timing depends on your bank or card issuer.

Pro is available as a monthly or annual subscription with expanded or unlimited generations, subject to fair use and our Terms.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.

Prices are shown at checkout and on the Pricing page. We may change prices for future billing periods with notice where required by law.

You may cancel Pro at any time from Profile → Manage Subscription (Creem billing portal).

Cancellation stops future renewals. You keep access until the end of the current paid period unless otherwise stated at checkout.

Fees for a billing period that has already started are generally non-refundable unless required by law.

One-time credit purchases cannot be cancelled after payment succeeds because delivery is immediate.

For questions about delivery, refunds, cancellations, or billing disputes, contact support@mediagen.com.

This is our official support channel and matches the contact shown in the site footer.

If you disagree with a refund or cancellation decision, contact us first so we can resolve the issue. Where permitted by law, you may also contact your payment provider or local consumer protection authority.

We may update this Fulfillment Policy from time to time. Changes are posted on MediaGen.com with an updated "Last updated" date.

Material changes that affect your rights may be communicated by email or a site notice where appropriate.