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Help Center

Common questions about MediaGen — generation, credits, subscriptions, and your account.

Getting started

What is MediaGen?
MediaGen is the second brain for creators. Discover what's working across platforms, study proven posts, and rewrite them in your voice for TikTok, YouTube, Instagram, and more.
Do I need an account?
You can paste a public link without signing in. Scoring and creation require sign-in. A free daily quota is included for every account.
Is AI output ready to publish?
MediaGen helps you decide what is worth posting. You are still responsible for reviewing accuracy, compliance, and platform rules before publishing.

Credits & subscriptions

How do I upgrade to Pro?
Go to Pricing, sign in, and choose Pro Monthly or Pro Annual. Checkout is handled securely by Creem.
What are credits?
Credit packs add extra generations beyond your daily free quota. Credits never expire and stack with your plan.
Can I get a refund?
Purchases are generally non-refundable once credits are delivered or used. If you were charged in error or did not receive your purchase, email support@mediagen.com. See our Fulfillment Policy for details.
How do I cancel a subscription?
Open your Profile page and use Manage Subscription to open the Creem billing portal, where you can cancel anytime.

Content & safety

What content is not allowed?
Do not request illegal, sexually explicit, hateful, violent, or misleading content. See our Terms of Service for the full list.
Why was my generation blocked?
We use Creem Content Moderation before calling the AI model. Revise your topic or audience description and try again.

Account & privacy

How do I delete my account or data?
Email support@mediagen.com from your account address with your request. See our Privacy Policy for more on data handling.
Who processes my prompts?
Prompts are sent to configured LLM providers (such as DeepSeek or Google Gemini) to generate text. We do not sell personal data.

Still need help?

If your question is not answered above, email us at support@mediagen.com. We aim to respond within 48 hours.

Fulfillment Policy · Terms of Service · Privacy Policy

Help Center | MediaGen